Frequently Asked Questions

Getting started is simple and secure:

1. Visit our homepage and click on either "Continue with Google" or "Continue with Facebook"
2. Authorize the app to access your basic profile information
3. You'll be automatically redirected to your dashboard
4. Start planting trees immediately!

Individual tree planting allows you to plant trees on your own schedule and at locations of your choice. This is perfect for:

• Personal environmental initiatives
• Spontaneous tree planting activities
• Adding to your personal environmental impact record
• Planning future tree planting locations

Follow these simple steps:

1. 1Access the Individual Planting Tab: Go to your dashboard and click on "Plant Individually"
2. 2Find Your Location: Use "Auto-detect Location" or search for a specific address
3. 3Mark for Planting: Click "Mark for Planting" and position the pin on your desired location
4. 4Confirm Location: Click "Confirm Location for Planting" to save the planned location
5. 5Plant and Upload: After physically planting the tree, switch to "Plant a Tree" mode and upload a photo

Planting drives are organized, collaborative tree planting initiatives that bring people together for coordinated environmental action. Key differences from individual planting:

Creating a planting drive is straightforward:

1. 1Navigate to Drive Creation: Go to "Plant with Drive" tab and click "Create New Planting Drive"
2. 2Fill Drive Details:
   • Choose a descriptive title
   • Add description and goals
   • Provide planting instructions
   • Set start and end dates
3. 3Set Visibility: Choose between Public (anyone can join) or Private (invite-only)
4. 4Share Your Drive: Use the sharing link to invite participants

There are several ways to join drives:

Method 1: Browse Public Drives

1. Go to "Plant with Drive" tab
2. Browse "Public Planting Drives" section
3. Click "Join Drive" on any drive that interests you

Method 2: Search by Location

1. Use the location search in "Find Nearby Planting Drives"
2. Click "Near Me" to find drives in your area
3. Join relevant local drives

Method 3: Invitation Link

1. Click on a shared drive invitation link
2. You'll be automatically added as a "Contributor"

Marking locations in advance provides several key benefits:

• Planning & Preparation: Scout suitable locations before your planting day
• Resource Allocation: Know exactly how many trees and supplies you need
• Coordination: Share planned locations with team members in drives
• Progress Tracking: Visualize your planned vs. completed plantings
• Seasonal Planning: Mark locations during suitable weather for later planting

The marking process is designed to be intuitive:

1. 1Navigate to Location: Use the search box or "Auto-detect Location" to find your area
2. 2Activate Marking Mode: Ensure "Mark for Planting" button is selected (this is the default)
3. 3Position the Pin: Move the map so the center pin is exactly where you want to plant
4. 4Confirm Location: Click the green "Confirm Location for Planting" button
5. 5Verify Saving: The location will appear as a yellow marker (planned status)

Location accuracy depends on your purpose:

After physically planting your tree, update the app status:

1. 1Switch to Plant Mode: Click the "Plant a Tree" button in the top-right of the map
2. 2Find Your Location: Look for the yellow marker representing your planned location
3. 3Click the Marker: Tap the yellow marker to open the location details
4. 4Mark as Planted: Click "Mark as Planted" button in the popup or location list
5. 5Upload Photo: Select a photo of your newly planted tree
6. 6Submit: Click "Mark as Planted" to complete the process

Yes! You can plant and document trees in the same session:

1. 1Navigate to Location: Go to where you've just planted a tree
2. 2Mark the Location: Use "Mark for Planting" to set the exact spot
3. 3Immediately Switch: Change to "Plant a Tree" mode
4. 4Upload Photo: Document your freshly planted tree

To ensure quality and successful uploads, follow these requirements:

Technical Requirements:

• File Formats: JPEG, PNG, or GIF images only
• File Size: Maximum 5MB per photo
• Image Quality: Clear, well-lit photos preferred

Content Guidelines:

• Show the Tree: The planted tree should be clearly visible
• Include Context: Show surrounding area for location verification
• Document Growth Stage: Capture current size and condition
• Avoid Duplicates: Each tree should have a unique photo

Great tree photos help document your environmental impact effectively:

Photo moderation ensures community quality and safety:

Quality Assurance:

• Verify photos show actual planted trees
• Ensure images are relevant and appropriate
• Maintain high standards for community inspiration
• Filter out low-quality or irrelevant content

Community Safety:

• Remove inappropriate or offensive content
• Protect user privacy and personal information
• Prevent spam or promotional content
• Maintain a positive, family-friendly environment

Photo approval follows a structured timeline:

What Happens During Review:

1. Automated quality checks for technical requirements
2. Human moderator review for content appropriateness
3. Verification that photo shows a genuine tree planting
4. Final approval or rejection decision

If your photo doesn't meet community guidelines:

Immediate Effects:

• Photo remains hidden from public view
• You'll receive feedback on the rejection reason
• Tree location remains marked as "planned"
• Personal statistics are adjusted accordingly

What You Can Do:

1. 1Review Feedback: Check the moderation notes for specific issues
2. 2Take New Photo: Capture a better image following guidelines
3. 3Re-submit: Use the "Mark as Planted" option again with the new photo
4. 4Contact Support: If you believe the rejection was in error

Try these troubleshooting steps:

For Location Detection:

1. Enable location services in your browser
2. Allow the website to access your location when prompted
3. Try refreshing the page if location detection fails
4. Use manual search if auto-detection doesn't work

For Map Loading Issues:

1. Check your internet connection
2. Disable browser ad-blockers temporarily
3. Clear browser cache and cookies
4. Try a different browser (Chrome, Firefox, Safari)

Alternative Methods:

• Search using nearby landmarks or addresses
• Use the manual search box with street names
• Try searching for nearby well-known locations

Resolve photo upload problems:

Check File Requirements:

• File size under 5MB
• Format is JPEG, PNG, or GIF
• Image is not corrupted

Connection Issues:

1. Check your internet speed and stability
2. Try uploading on a stronger WiFi connection
3. Wait a few moments and retry the upload
4. Consider reducing image quality/size

Technical Solutions:

• Compress large photos using phone/computer tools
• Try a different browser or device
• Clear browser cache and reload
• Disable VPN if you're using one

Resolve drive access issues:

For Private Drives:

• Ensure you're using the correct invitation link
• Check that the link hasn't expired
• Contact the drive creator for a new invitation
• Verify you're logged in to the correct account

Permission Issues:

• Contributor: Can add/mark trees, view all content
• Editor: Can also remove trees and invite others
• Owner: Full management rights including drive settings

Solutions:

1. Contact the drive owner to upgrade your permissions
2. Verify your membership status in "My Drives"
3. Leave and rejoin the drive with a new invitation
4. Report access issues to support

We're here to help with any issues:

Before Contacting Support:

1. Review this FAQ for common solutions
2. Try basic troubleshooting (refresh, different browser)
3. Check if the issue persists across devices
4. Note any error messages you receive

Contact Information: